F.A.Q.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order.
The average wait times are vary for each country. Please refer to the chart below for shipping time estimates based on location.
When can I expect my order?
(Add 1-3 business days for processing time)
|
Destination |
Standard |
Fast-Track |
|---|---|---|
|
United States (USPS) |
3-6 Days |
2-4 Days |
|
Canada (Canada Post) |
2-6 Days |
1-5 Days |
|
International (USPS International) |
7-15 |
N/A |
**Tracking information is provided for all US and Canada bound orders.
What is your return policy?
For a more detailed return policy or more information please refer to our Returns & Refunds page. You can also contact us by email at info@djfestivaltees.com and we will gladly provide you with your options as well as the address to which your items should be returned.
What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied.
We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on your shipping address we will ship from one of our facilities in Toronto, Canada (via Canada Post) or New York State (Via USPS). European orders ship directly from Europe (via Spring GDS) to speed up shipping time for international orders!